What method do I use to send my images? Once you book our service we will contact you in person via the method you indicated during the ordering process (E-mail or telephone). We will discuss your specific requirements and recommend the appropriate method which may be any of those listed below. What is the ‘Image Upload’ page? Upload your images using our image upload page. This page allows you to upload 5 images at a time. If you have more than 5 images, simply refresh the form after each upload and repeat. Please ensure the same e-mail address is included with all the images uploaded. This may not be the best option for 20 + images. Can I send images by email? You can also send us your images via email. You will be informed of the address when we contact you to discuss your order. Can I send images to Digital-Palette on a CD or DVD? This is an ideal way to send large quantities of images. Write all your images to a disk and send them to: Digital-Palette No. 16 Chigwell Close Maidens Lea Penshaw Houghton Le Spring Tyne & Wear DH4 7EB We do advise that all items sent by post is sent via ‘Special Delivery’ to ensure maximum safety and tracking. Digital-Palette can take no responsibility for items lost in the post. Can I send actual photographs and documents? As with the previous method, please ensure all items sent by Royal Mail’s Special Delivery service. This ensures that you have a record of posting and the item can be tracked. Digital-Palette can take no responsibility for items lost in the post. Please ensure that you place your items in sturdy packaging such as a padded or hard backed envelope. When and how will my images / photos be returned? Once your order has been completed and you have recieved your goods we will return all items sent to us by Royal Mail using Special Delivery. Unless you have instructed us to retain your digital images they will be deleted. Here at Digital-Palette we understand that although your images may not have any financial value, the are irreplaceable and are valuable to you personally. We strongly recommend that you make copies of any important images or documents you send to us. What is included in the service? We really do offer a personalised service with no hidden extras. The price quoted on our website is the maximum you will pay and includes: Continuos contact with the artist preparing your artwork via telephone and E-mail until completion of your order. All artwork, setup and the supply of sample images for approval via E-mail Any adjustments or image restoration required The final print of you design on your chosen product The final product delivered to your door within 10 working days of final artwork approval All hard copy images and documents returned to you via Royal Mail’s Special Delivery Service Can you provide me with the artwork only? We are happy to prepare the artwork for you and send you the completed design electronically or via Royal Mail. Our price list for this service is based on the number of images you wish to include. Please see our ‘Artwork Only’ page for detailed pricing. This service allows you the freedom to take your finished design to any printer and avoid paying costly and often inflated artwork/setup charges. When and how do I pay the full fee for this service? Initially you will pay 20% of the full fee listed for your chosen product to book our service. Once you have approved the artwork the remainder of the fee will be requested. Once full payment has been recieved, your goods will be printed and despatched. We accept the following payment methods: PayPal All major credit and debit cards Bank Transfer - (Details provided on request) Personal cheque - (Goods are despatched once cheque has cleared) If you have any queries or require clarification about any aspect of our service, please do not hesitate to get in touch.